At Mind Counselors, we prioritize client satisfaction and strive to provide the best mental health services and digital resources. To ensure transparency and fairness, we have outlined our return and refund policy below. Please read the terms carefully to understand your rights and responsibilities.
Our offerings include therapy sessions, consultations, and digital products such as self-help guides or online courses. The conditions for returns or refunds are as follows:
Therapy Sessions or Consultations:
Appointments may be rescheduled if a request is made at least 24 hours before the session.
Refunds for missed sessions will not be provided unless prior notice is given and approved by our team.
If you are dissatisfied with a session or if there is an issue on our end, we may offer a refund or rescheduling after reviewing the situation.
Digital Products:
Purchases of downloadable content, such as e-books or online courses, are non-refundable once accessed.
In the case of technical difficulties preventing access to purchased materials, we will work to resolve the issue or provide an appropriate solution.
How to Request a Refund or Reschedule
If you wish to request a refund or reschedule a session, follow these steps:
Contact Us: Reach out to us via email at mindcounselors@gmail.com or call us at +91 73891 80955 with your purchase details and receipt number.
Provide Details: Clearly explain the reason for your request, including any relevant information or documentation.
Review and Response:
Your request will be reviewed by our team, and we will respond within 5–7 business days.
Additional details may be required to process your request.
Once a refund request is approved, we will notify you through email or phone.
Refunds are processed via the original payment method and may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
Exclusions from Refunds
Certain circumstances do not qualify for refunds, including:
Missed sessions without prior notice or communication.
Personal dissatisfaction unrelated to the quality or delivery of the service.
Requests made beyond the allowable timeframe after service completion or product delivery.
Customer Support and Assistance
We are dedicated to providing you with an exceptional experience and resolving any concerns you may have. If you need assistance or have questions about this policy, please contact us using the details below:
Email: mindcounselors@gmail.com
Phone: +91 73891 80955
Address: 91, Samar Park Colony, Nipania Gate No. 1, Indore, 452007
At Mind Counselors, your progress and well-being are our top priorities. We appreciate you entrusting us with your path towards mental health. We are available to help you at every stage.
Copyright © 2024 Mind Counselors, All rights reserved.
